At The Nutrinut, we prioritize the quality and safety of our products to ensure that you receive the best nutritional value and taste in every package. Due to the nature of our food-based items, we do not accept returns. Additionally, minimizing product returns is part of our commitment to sustainability. By avoiding returns, we reduce our carbon footprint, as returning a product would require shipping it twice. However, we are committed to your satisfaction and will address any issues with our products promptly.
Refund and Replacement Policy
1. Product Issues:
- If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receipt. We will gladly replace the item or provide a refund.
- To process a replacement or refund, we ask that you provide your order number and if possible a photo of the damaged or defective product so that we can work on any issues that may be happening on our end.
2. Contact Information:
- Reach out to our team via email at hello@thenutrinut.com with your order number and a description of the issue.
3. Processing Time:
- Once we receive your request, we will review it and respond within 2 business days.
- Approved replacements will be shipped out within 5 business days.
- Refunds, if applicable, will be processed to your original method of payment within 7 business days.
4. Satisfaction Guarantee:
- Your satisfaction is important to us. If you are unhappy with your purchase for any reason not covered under the damaged or defective product policy, please contact us. While we cannot accept returns, we will work with you to find a satisfactory solution.
We appreciate your understanding and support.
Sincerely,
The Nutrinut Team